Refund policy
NOKTA RETURNS & EXCHANGES
At NOKTA Outdoors, we build gear designed to endure the elements and perform when it matters most. If something isn't right, we'll do our best to make it right.
RETURNS
We accept returns within 30 days of delivery on eligible items.
To qualify for a return:
- Items must be unworn, unused, and unwashed
- Original tags must still be attached
- Item must be in original condition
- Proof of purchase is required
Once your return is inspected and approved, your refund will be issued to the original payment method within 5–10 business days, depending on your payment provider.
HOW TO INITIATE A RETURN
To begin a return or exchange, email us at support@noktaoutdoors.com with your order number and reason for return. Our team will respond within 1–2 business days with a Return Authorization (RA) number and instructions. Please do not ship items back without an RA number, as unauthorized returns may not be processed.
EXCHANGES
Need a different size or color? We offer exchanges on eligible apparel within 30 days of delivery, subject to inventory availability.
If your preferred item is unavailable, a full refund will be issued to your original payment method within 5–10 business days.
NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged:
- Clearance or discounted items
- Gift cards
- Limited release/drop items
- Customized or made-to-order products
- Worn, damaged, or washed items
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@noktaoutdoors.com. Please include your order number, photos of the item and packaging, and a brief description of the issue. We'll make it right as quickly as possible.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, the wrong item was sent, or there is a verified manufacturing defect. We recommend using a tracked shipping method, as NOKTA is not responsible for lost return packages.
RETURN ADDRESS
Our return address will be provided in your Return Authorization (RA) confirmation email. Please do not ship returns to our general business address without prior authorization.
PROCESSING TIMES
- 3–7 business days for return inspection once your item is received
- 5–10 business days for your refund to appear, depending on your payment provider
OUR STANDARD
NOKTA products are built with purpose-driven materials and designed for real-world use. We stand behind the quality of our gear and appreciate every customer who supports the brand.
CONTACT
Email: support@noktaoutdoors.com Website: noktaoutdoors.com
NOKTA — The Moment Before the Adventure